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Recall Observatory FDA recall evidence

Exact FDA event identifier

Event 88389

1 recalled-product record grouped only because every row carries this exact official event ID.

Open FDA event record

Event summary

Timeline bucket
July 02, 2021
Product types
Device
Classifications
Class II
Statuses
Terminated
Recalling firm wording
Hero Health

Dossier provenance

Source snapshots represented here

  • openFDA Device Enforcement Report-date coverage June 20, 2012–July 08, 2026 Known gap: openFDA describes 2004-present coverage, but the current export has no report-date records in this interval.
  • openFDA Device Recall event_date_initiated coverage June 01, 1997–June 30, 2026

Enforcement coverage uses report dates; product initiation dates can precede those bounds. Device-enrichment coverage uses FDA event_date_initiated.

How coverage and grouping work

Complete imported group

Every recalled product in this event

1 official enforcement rows

Product dates, classifications, firms, and source wording remain attached to their individual rows. Opening this dossier never hides products that did not match a prior timeline filter.

device · product 1 of 1

The Hero Model 100 (H-100) is a system consisting of a smart pill dispenser and a medication management app.

Z-2443-2021
Recall number
Z-2443-2021
Initiated
July 02, 2021
Classification
Class II
Status
Terminated
Recalling firm
Hero Health
Quantity
12,039 units which had software version V2.04.012

App-derived interpretation

Unknown reason.no_named_rule · v1.0.0
Due to dispenser prompting for a missed dose that had already been dispensed

These labels are deterministic app interpretations, not FDA categories.

Official device-enrichment evidence · Unknown

An exact joined enrichment record exists, but none supplies supported root-cause wording. This is not an FDA finding of an unknown cause.

Compare all device evidence states

Inspect official wording and provenance

Reason for recall

Due to dispenser prompting for a missed dose that had already been dispensed

Code information

Model 100 (H-100) Catalog Number: F00002 Hero 100 V1.4

Distribution pattern

U.S. Nationwide distribution.