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Recall Observatory FDA recall evidence

Device product

NeuroSync EYE-SYNC containing Pico Neo 2 Headsets. Each unit consists of a Pico Neo 2 headset with embedded sensors, a paired Android tablet, and proprietary software, packaged in a portable field case. Eye-tracking headset system is intended for recording, viewing, and analyzing eye movements in support of identifying visual tracking impairment in human subjects. The EYE-SYNC is intended to record, measure, and analyze eye movements as an aid in the diagnosis of concussion, also known as mild traumatic brain injury (mTBI).

Z-2114-2025

September 19, 2023

Class II

Product summary

Firm
NeuroSync, Inc.
Event
Event 97014
Status
Ongoing
Classification
Class II
Quantity
27 units
Official record key
device-enforcement:Z-2114-2025

Official wording

Reason: Eye syncing issues causing the device to be inoperable. Unable to be repaired due to discontinuation of support for the Pico 2 platform, which was no longer in production or serviceable as of August 31, 2023.

Code information: Model No X02. UDI-DI: 00868096000300. Serial Numbers: PA7D50NGF4020311G (Lot P-10114-13), PA7D50NGF4020191G (Lot P-10114-13), PA7D40NGEA080237G (Lot P-10114-12) Software Revisions: Software version uniform across all affected devices

Distribution pattern: United States Nationwide distribution in the states of New York (NY), Texas (TX), and Georgia (GA).

Derived failure modes

  • Unknown

    reason.no_named_rule · v1.0.0

    Eye syncing issues causing the device to be inoperable. Unable to be repaired due to discontinuation of support for the Pico 2 platform, which was no longer in production or serviceable as of August 31, 2023.