Device product
Arial mobile application, model numbers 54640, 54630, and 54630-SMA, that utilizes Apple iOS 17.4 and Apple iOS 17.5, a component of the Arial Emergency and Nurse Call System.
Z-1943-2024
Product summary
- Event
- Event 94607
- Status
- Ongoing
- Classification
- Class II
- Quantity
- 661 sites with mobile application user licenses
- Official record key
device-enforcement:Z-1943-2024
Official wording
Reason: The Arial Mobile Application utilizing Apple iOS 17.4 and iOS 17.5 is frequently restarting causing the app to receive alerts for all pending alarm notifications and other events when the app restarts, experience difficulty in placing and maintaining staff-to-staff phone calls, and frequently appears offline while the app restarts.
Code information: Arial Mobile v11.0.0 UDI: (01)00840948100963(10)1100.
Distribution pattern: Worldwide distribution - US Nationwide and the countries of Australia, Canada, England, Hong Kong, France, Qatar, and Spain.
Derived failure modes
-
Unknown
The Arial Mobile Application utilizing Apple iOS 17.4 and iOS 17.5 is frequently restarting causing the app to receive alerts for all pending alarm notifications and other events when the app restarts, experience difficulty in placing and maintaining staff-to-staff phone calls, and frequently appears offline while the app restarts.