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Recall Observatory FDA recall evidence

Device product

t:connect mobile app used in conjunction with t:slim X2 insulin pump with Control-IQ technology

Z-1609-2024

March 05, 2024

Class I

Product summary

Firm
Tandem Diabetes Care, Inc.
Event
Event 94312
Status
Ongoing
Classification
Class I
Quantity
85,863 applications
Official record key
device-enforcement:Z-1609-2024

Official wording

Reason: During normal use, the mobile app version 2.7 may crash and be automatically relaunched by the iOS operating system. This cycle intermittently repeats, which leads to excessive Bluetooth communication that may result in pump battery drain and may lead to the pump shutting down sooner than typically expected. Pump shutdown will cause insulin delivery to suspend, which could lead to an under-delivery of insulin and may result in hyperglycemia, including severe hyperglycemia.

Code information: version 2.7 or later /UDI: 00850006613274

Distribution pattern: US nationwide distribution including Puerto Rico.

Derived failure modes

  • Unknown

    reason.no_named_rule · v1.0.0

    During normal use, the mobile app version 2.7 may crash and be automatically relaunched by the iOS operating system. This cycle intermittently repeats, which leads to excessive Bluetooth communication that may result in pump battery drain and may lead to the pump shutting down sooner than typically expected. Pump shutdown will cause insulin delivery to suspend, which could lead to an under-delivery of insulin and may result in hyperglycemia, including severe hyperglycemia.