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Recall Observatory FDA recall evidence

Device product

Ascom Telligence Nurse Call System

Z-0486-2019

November 02, 2018

Class II

Product summary

Firm
Ascom (US) Inc.
Event
Event 81546
Status
Ongoing
Classification
Class II
Quantity
57 units
Official record key
device-enforcement:Z-0486-2019

Official wording

Reason: There is an issue that could cause the Telligence System Gateway II, NGGTWY2 H, to stop communicating to the hallway devices connected to it. When this occurs, the dome lights connected to the Gateway II Ports A and B will start flashing, indicating that they are no longer communicating to the Gateway II. If this occurs, device failures that WOULD otherwise be annunciated WILL NOT be indicated at staff consoles that are configured to display failures.

Code information: Version 5.0 (Build 5.0.4)

Distribution pattern: AL, CA, CO, GA, IN, KY, LA, ME, MI, MO, MN, MS, NE, NV, OH, PA, RI, TX UT, VA, WI

Derived failure modes

  • Unknown

    reason.no_named_rule · v1.0.0

    There is an issue that could cause the Telligence System Gateway II, NGGTWY2 H, to stop communicating to the hallway devices connected to it. When this occurs, the dome lights connected to the Gateway II Ports A and B will start flashing, indicating that they are no longer communicating to the Gateway II. If this occurs, device failures that WOULD otherwise be annunciated WILL NOT be indicated at staff consoles that are configured to display failures.